Social Media Patient Policy
There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. The Hill Medical Group does not have a Facebook page or Google business page; we have a practice website which provides a range of useful information for our patient population.
The Hill Medical Group Practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the code of conduct outlined in this policy.
Patients of The Hill Medical Group Practice are expected to adhere to the following code of conduct at all times:
- The practice requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Portable devices are not to be used during consultations.
- Patients are not permitted to disclose any patient-identifiable information about other patients, unless they have the express consent of that patient.
- Patients are not permitted to take photographs in the waiting room or areas where other patients are present, nor are photographs of staff permitted.
- Patients must not post comments on social media that identify staff who work at the practice.
- Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Defamatory comments about our team are not to be shared on any social media platform. Legal advice will be sought and the appropriate action taken against any patient who posts defamatory comments.
Patient complaints on social media
We ask that you do not leave negative comments regarding the practice on social media sites.
If you wish to make any comments regarding the services we provide we welcome these via the complaints/suggestion process,
We have a separate complaints policy which patients should use if they wish to make a complaint. We will only respond to complaints made to the practice in accordance with the practice policy.